In.Live

Privacy Policy

Last Updated: August 19, 2020

InLive, Inc. and its affiliates (collectively, the “Company,” “we,” or “us”) wants you to be familiar with how we collect, use, and disclose information. This Privacy Policy describes our practices in connection with information that we collect through:

Websites operated by us from which you are accessing this Privacy Policy (the “Websites”);
Software applications made available by us for use on or through computers and mobile devices (the “Apps”);
Our social media pages and apps located at https://www.facebook.com/real.in.live, https://www.instagram.com/in.live2020, https://twitter.com/inlivenow, https://www.linkedin.com/company/inlive, and https://www.twitch.tv/inlivenow (collectively, our “Social Media Pages”);
HTML-formatted email messages that we send to you that link to this Privacy Policy or other communications with you; and
Offline interactions you have with us.

Collectively, we refer to the Websites, Apps, Social Media Pages, emails, and offline business interactions as the “Services.”

PERSONAL INFORMATION

“Personal Information” is information that identifies you as an individual or relates to an identifiable individual. The Services collect Personal Information, including:

Name
Postal address
Telephone number
Email address
IP address (we may also derive your approximate location from your IP address)
Payment card information
Photos and videos
Profile picture
Social media credentials

Social media credentials

We and our service providers collect Personal Information in a variety of ways, including:

Through the Services.
− We collect Personal Information through the Services, for example, when you sign up for a newsletter, register an account to access the Services, attend an event, place an order, or contact customer service.
From Other Sources.
− We receive your Personal Information from other sources, such as publicly available databases and our joint marketing partners.

− If you connect your social media account to your Services account, you will share certain Personal Information from your social media account with us, such as your name, email address, photo, contacts, and any other information that may be or you make accessible to us when you connect your social media account to your Services account.

We need to collect Personal Information in order to provide the requested Services to you. If you do not provide the information requested, we may not be able to provide the Services. If you disclose any Personal Information relating to other people to us or to our service providers in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

Use of Personal Information

We and our service providers use Personal Information for the following purposes:

Providing the functionality of the Services and fulfilling your requests.
− To provide the Services’ functionality to you, such as arranging access to your account, permitting you to livestream and interact with performances, and providing you with related customer service.

− To respond to your inquiries and fulfill your requests, such as when you send us questions, suggestions, compliments, or complaints.

− To complete your transactions, verify your information, and provide you with related customer service.

− To send administrative information to you, such as changes to our terms, conditions, and policies.

− To allow you to send messages to another person through the Services if you choose to do so.

We will engage in these activities to manage our contractual relationship with you and/or to comply with a legal obligation.

Providing you with our newsletter and/or other marketing materials and facilitating social sharing.
− To send you marketing related emails, with information about our services, new products, and other news about our company.

− To facilitate social sharing functionality that you choose to use.

We will engage in this activity with your consent or where we have a legitimate interest.

Analyzing Personal Information for business reporting and providing personalized services.
− To analyze or predict our users’ preferences in order to prepare aggregated trend reports on how our digital content is used, so we can improve our Services.

− To better understand your interests and preferences, so that we can personalize our interactions with you and provide you with content, information, and/or offers tailored to your interests.

We will provide personalized services based on our legitimate interests and with your consent, to the extent required by applicable law.

Allowing you to participate in sweepstakes, contests, or other promotions.
− We may offer you the opportunity to participate in a sweepstakes, contest, or other promotion. Some of these promotions have rules with information about how we will use and disclose your Personal Information. Please read those additional rules before choosing to participate.

We use this information to manage our contractual relationship with you.

Aggregating and/or anonymizing Personal Information.
− We may aggregate and/or anonymize Personal Information so that it will no longer be considered Personal Information. We do so to generate other information for our use, which we may use and disclose for any purpose, as it no longer identifies you or any other individual.

Accomplishing our business purposes.
− For data analysis, for example, to improve the efficiency of our Services;

− For audits, to verify that our internal processes function as intended and to address legal, regulatory, or contractual requirements;

− For fraud and security monitoring purposes, such as to detect and prevent cyberattacks or attempts to commit identity theft;

− For developing new products and services;

− For enhancing, improving, repairing, maintaining, or modifying our current products and services, as well as undertaking quality and safety assurance measures;

− For identifying usage trends, such as understanding which parts of our Services are of most interest to users; and

− For determining the effectiveness of our promotional campaigns.

We engage in these activities to manage our contractual relationship with you, to comply with a legal obligation, and/or based on our legitimate interest.

Disclosure of Personal Information

We disclose Personal Information:

To our affiliates for the purposes described in this Privacy Policy.
To our third-party service providers, to facilitate services they provide to us.
− These can include providers of services such as website hosting, data analysis, payment processing, order fulfillment, information technology and related infrastructure provision, customer service, email delivery, auditing, and other services.
To third parties, to permit them to send you marketing communications, consistent with your choices.
To third party sponsors of sweepstakes, contests, and similar promotions
By using the Services, you may elect to disclose Personal Information.
− On or through message boards, chat, profile pages, blogs, streaming services, and other services to which you are able to post information and content (including, without limitation, our Social Media Pages). Please note that any information or content you post or disclose through these services will become public and may be available to other users, venues, artists, and/or the general public.

− Through your social sharing activity. When you connect your Services account to your social media account, you will share information with your friends associated with your social media account, with other users, and with your social media account provider. By doing so, you authorize us to facilitate this sharing of information, and you understand that the use of shared information will be governed by the social media provider’s privacy policy.

Other Uses and Disclosures

We also use and disclose your Personal Information as necessary or appropriate, in particular when we have a legal obligation or legitimate interest to do so:

To comply with applicable law and regulations.
− This may include laws outside your country of residence.
To cooperate with public and government authorities.
− To respond to a request or to provide information we believe is necessary or appropriate.

− These can include authorities outside your country of residence.
To cooperate with law enforcement.
− For example, when we respond to law enforcement requests and orders or provide information we believe is important.
For other legal reasons.
− To enforce our Terms of Service; and

− To protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.
In connection with a sale or business transaction.
− We have a legitimate interest in disclosing or transferring your Personal Information to a third party and its advisors in connection with any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).

OTHER INFORMATION

“Other Information” is information that does not reveal your specific identity or does not directly relate to an identifiable individual. We collect such Other Information as:

Browser and device information
App usage data
Information collected through cookies, pixel tags, and other technologies
Demographic information and other information provided by you that does not reveal your specific identity

Collection of Other Information

We and our service providers may collect Other Information in a variety of ways, including:

Your browser or device.
− Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Mac), screen resolution, operating system name and version, device manufacturer and model, language, and Internet browser type and version. We use this information to ensure that the Services function properly.
Your use of the App.
− When you download and use the App, we and our service providers may track and collect App usage data, such as the date and time the App on your device accesses our servers and what information and files have been downloaded to the App.
Cookies.
− Cookies are pieces of information stored directly on the computer that you are using. Cookies allow us to collect information such as browser type, time spent on the Services, pages visited, language preferences, and other traffic data. We and our service providers use the information for security purposes, to facilitate navigation, to display information more effectively, and to personalize your experience. We also gather statistical information about use of the Services in order to continually improve their design and functionality, understand how they are used, and assist us with resolving questions regarding them. We do not currently respond to browser do-not-track signals. If you do not want information collected through the use of cookies, most browsers allow you to automatically decline cookies or be given the choice of declining or accepting a particular cookie (or cookies) from a particular website. You may also wish to refer to http://www.allaboutcookies.org/manage-cookies/index.html. If, however, you do not accept cookies, you may experience some inconvenience in your use of the Services.
Pixel tags and other similar technologies.
− Pixel tags. Pixel tags (also known as web beacons and clear GIFs) may be used to, among other things, track the actions of users of the Services (including email recipients), measure the success of our marketing campaigns, and compile statistics about use of the Services and response rates.

− Analytics. We use Google Analytics, which uses cookies and similar technologies to collect and analyze information about use of the Services and report on activities and trends. This service may also collect information regarding the use of other websites, apps and online resources. You can learn about Google’s practices by going to www.google.com/policies/privacy/partners/, and exercise the opt-out provided by Google by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.
Physical Location.
− We may collect the physical location of your device by, for example, using satellite, cell phone tower, or Wi-Fi signals. We may use your device’s physical location to provide you with personalized location-based services and content. You may be permitted to allow or deny such uses and/or sharing of your device’s location (such as through the settings on your device), but, if you do, we may not be able to provide you with the applicable personalized services and content.

Uses and Disclosures of Other Information

We may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. If we are required to treat Other Information as Personal Information under applicable law, we may use and disclose it for the purposes for which we use and disclose Personal Information as detailed in this Policy. If we combine Other Information with Personal Information, we will treat the combined information as Personal Information as long as it is combined.

SECURITY

We seek to use reasonable organizational, technical, and administrative measures designed to protect Personal Information within our organization. Unfortunately, no information transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “Contact Us” section below.

CHOICES AND ACCESS

Your choices regarding our use and disclosure of your Personal Information

You may opt out from:

(1) Receiving marketing-related emails from us. If you no longer want to receive marketing related emails from us on a going-forward basis, you may opt out by following the instructions contained in each such email.
(2) Our sharing of your Personal Information with affiliates for their direct marketing purposes. If you prefer that we discontinue sharing your Personal Information on a going-forward basis with our affiliates for their direct marketing purposes, you may opt out of this sharing by contacting us at the Contact Us information provided below.
(3) Our sharing of your Personal Information with unaffiliated third parties for their direct marketing purposes. If you prefer that we discontinue sharing your Personal Information on a going-forward basis with unaffiliated third parties for their direct marketing purposes, you may opt out of this sharing by contacting us at the Contact Us information provided below.

We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt out of receiving marketing related emails from us, we may still send you important administrative messages, from which you cannot opt out.

How you can access, change, or delete your Personal Information

If you would like to request to access, correct, update, suppress, restrict, or delete Personal Information, object to or opt out of the processing of Personal Information, or if you would like to request to receive a copy of your Personal Information for purposes of transmitting it to another company (to the extent these rights are provided to you by applicable law), you may contact us in accordance with the “Contact Us” section below. We will respond to your request consistent with applicable law. If you are a California resident, please refer to the “Additional Information Regarding California” section at the end of this Privacy Policy for information about the requests you may make under the CCPA.

In your request, please make clear what Personal Information you would like to have changed or whether you would like to have your Personal Information suppressed from our database. For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.

Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion.

RETENTION PERIOD

We retain Personal Information for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law.

The criteria used to determine our retention periods include:

The length of time we have an ongoing relationship with you and provide the Services to you (for example, for as long as you have an account with us or keep using the Services);
Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them); or
Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).

THIRD-PARTY SERVICES

This Privacy Policy does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including any third party operating any website or service to which the Services link. The inclusion of a link on the Services does not imply endorsement of the linked site or service by us or by our affiliates.

In addition, we are not responsible for the information collection, use, disclosure, or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, Blackberry, or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider, or device manufacturer, including with respect to any Personal Information you disclose to other organizations through or in connection with the Apps or our Social Media Pages.

OUR ADVERTISING

We use third-party advertising companies to serve ads for goods and services that may be of interest to you when you access and use the Services and other websites or online services. Such ads are based on information about your use of the Services and/or other online services on any of your devices, as well as on information received from third parties. These companies place or recognize a unique cookie on your browser (including through the use of pixel tags). They also use these technologies, along with information they collect about your online use, to recognize you across the devices you use, such as a mobile phone and a laptop. If you would like more information about this practice, and to learn how to opt out of it in desktop and mobile browsers on the particular device on which you are accessing this Privacy Policy, please visit http://optout.aboutads.info/#/ and http://optout.networkadvertising.org/#/ . You may download the AppChoices app at http://www.aboutads.info/appchoices to opt out in mobile apps.

USE OF THE SERVICES BY MINORS

The Services are not directed to individuals under the age of sixteen (16), and we do not knowingly collect Personal Information from individuals under 16.

JURISDICTION AND CROSS-BORDER TRANSFER

Your Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers, and, by using the Services, you understand that your information will be transferred to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies, or security authorities in those other countries may be entitled to access your Personal Information.

SENSITIVE INFORMATION

Unless we request it, we ask that you not send us, and you not disclose, any sensitive Personal Information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background, or trade union membership) on or through the Services or otherwise to us.

THIRD-PARTY PAYMENT SERVICE

We may use a third-party payment service to process payments made through the Services. If you wish to make a payment through the Services, your Personal Information will be collected by such third party and not by us and will be subject to the third party’s privacy policy, rather than this Privacy Policy. We have no control over, and are not responsible for, this third party’s collection, use, and disclosure of your Personal Information.

UPDATES TO THIS PRIVACY POLICY

The “LAST UPDATED” legend at the top of this Privacy Policy indicates when this Privacy Policy was last revised. Any changes will become effective when we post the revised Privacy Policy on the Services.

CONTACT US

InLive, Inc., located at 3348 Emerson St, Palo Alto, CA 94306, is the company responsible for collection, use, and disclosure of your Personal Information under this Privacy Policy.

If you have any questions about this Privacy Policy, please contact us at policy@in.live or:
InLive, Inc.
3348 Emerson Street
Palo Alto, CA 94306
U.S.A.

Because email communications are not always secure, please do not include credit card or other sensitive information in your emails to us.

ADDITIONAL INFORMATION REGARDING THE EEA

You may lodge a complaint with an EU/EEA data protection authority for your country or region where you have your habitual residence or place of work or where an alleged infringement of applicable data protection law occurs. A list of data protection authorities is available at http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080.

ADDITIONAL INFORMATION REGARDING CALIFORNIA

Pursuant to the California Consumer Privacy Act of 2018 (“CCPA”), we are providing the following additional details regarding the categories of Personal Information about California residents that we have collected or disclosed within the preceding 12 months:

Information Collected. We collected the following categories of Personal Information:

A. Identifiers, such as name, email address, IP address, and other similar identifiers;
B. Personal information, as defined in the California safeguards law, such as address and telephone number;
C. Characteristics of protected classifications under California or federal law, such as age and gender;
D. Commercial information, such as transaction information and purchase history;
E. Biometric information, such as fingerprints and voiceprints;
F. Internet or other network activity information, including browsing and search history;
G. Geolocation information, such as device location;
H. Audio, visual, and other electronic information, such as call and video recordings; and
I. Inferences drawn from any of the personal information above to create a profile or segment about you so we can, for example, provide you with personalized content and advertising.

Sources of Personal Information. We collected this personal information directly from California residents themselves, as well as from other sources, such as our joint marketing partners and publicly available databases.

Purposes. We used this personal information to operate, manage, and maintain our business, to provide our products and services, and to accomplish our business objectives, as described above in this Privacy Policy, under “Use of Personal Information.” To operate and maintain the Services or Apps and your account;

Disclosure of Personal Information. We disclosed the following personal information to third parties, as set forth below, for our operational business purposes:

Category of Personal Information Disclosed	Categories of Recipients
Identifiers, such as name, email address, IP address, and other similar identifiers	Affiliates; Partners such as venues, artists, and sponsors
Personal information, as defined in the California safeguards law, such as address and telephone number	Affiliates; Partners such as venues, artists, and sponsors; Financial Processors
Characteristics of protected classifications under California or federal law, such as age and gender	Affiliates; Partners such as venues, artists, and sponsors
Commercial information, such as transaction information and purchase history	Affiliates; Partners such as venues, artists, and sponsors
Biometric information, such as fingerprints and voiceprints	-
Internet or other network activity information, including browsing and search history	Affiliates; Partners such as venues, artists, and sponsors
Geolocation information, such as device location	Affiliates; Partners such as venues, artists, and sponsors
Audio, visual, and other electronic information, such as call and video recordings	Affiliates; Partners such as venues, artists, and sponsors
Inferences drawn from any of the personal information above to create a profile or segment about you so we can, for example, provide you with personalized content and advertising	Affiliates; Partners such as venues, artists, and sponsors

Rights and Requests. If you are a California resident, you have the right to request that we:

A. Disclose to you the following information covering the 12 months preceding your request:

The categories of personal information we collected about you;
The categories of sources from which the personal information was collected;
The business or commercial purpose for collecting or selling your personal information;
The categories of personal information about you that we shared or sold;
The categories of third parties with whom we shared or to whom we sold personal information; and
The specific pieces of personal information we have collected about you.

B. Delete personal information we collected from you.

To make a request for the disclosures or deletion described above, please contact us at the Contact Us information provided above.

We will verify and respond to your request consistent with applicable law, taking into account the type and sensitivity of the personal information subject to the request. For your protection, we may need to request additional information from you (such as your name, email address, mailing address, and relationship with us) in order to verify your identity and protect against fraudulent requests.

To make a request as an authorized agent on behalf of a California resident, you may use the submission methods noted above. As part of our verification process, we will request that you provide your contact information, relationship to the California resident, documentation verifying your identity, and documentation showing that you are authorized to act as a representative of the California resident (such as a power of attorney or signed written permission from the California resident).

You have the right to be free from unlawful discrimination for exercising your rights under the CCPA.