Privacy Policy
Last Updated: August 19, 2020
InLive, Inc. and its affiliates (collectively, the “Company,” “we,” or
“us”) wants you to be familiar with how we collect, use, and disclose
information. This Privacy Policy describes our practices in connection
with information that we collect through:
Collectively, we refer to the Websites, Apps, Social Media Pages,
emails, and offline business interactions as the “Services.”
PERSONAL INFORMATION
“Personal Information” is information that identifies
you as an individual or relates to an identifiable individual. The
Services collect Personal Information, including:
- Name
- Postal address
- Telephone number
- Email address
-
IP address (we may also derive your approximate location from your IP
address)
- Payment card information
- Photos and videos
- Profile picture
- Social media credentials
Social media credentials
We and our service providers collect Personal Information in a variety
of ways, including:
- Through the Services.
− We collect Personal Information through the Services, for example,
when you sign up for a newsletter, register an account to access the
Services, attend an event, place an order, or contact customer
service.
- From Other Sources.
− We receive your Personal Information from other sources, such as
publicly available databases and our joint marketing partners.
− If you connect your social media account to your Services account,
you will share certain Personal Information from your social media
account with us, such as your name, email address, photo, contacts,
and any other information that may be or you make accessible to us
when you connect your social media account to your Services account.
We need to collect Personal Information in order to provide the
requested Services to you. If you do not provide the information
requested, we may not be able to provide the Services. If you disclose
any Personal Information relating to other people to us or to our
service providers in connection with the Services, you represent that
you have the authority to do so and to permit us to use the information
in accordance with this Privacy Policy.
Use of Personal Information
We and our service providers use Personal Information for the following
purposes:
- Providing the functionality of the Services and fulfilling your
requests.
− To provide the Services’ functionality to you, such as arranging
access to your account, permitting you to livestream and interact
with performances, and providing you with related customer service.
− To respond to your inquiries and fulfill your requests, such as
when you send us questions, suggestions, compliments, or complaints.
− To complete your transactions, verify your information, and
provide you with related customer service.
− To send administrative information to you, such as changes to our
terms, conditions, and policies.
− To allow you to send messages to another person through the
Services if you choose to do so.
We will engage in these activities to manage our contractual
relationship with you and/or to comply with a legal obligation.
- Providing you with our newsletter and/or other marketing materials
and facilitating social sharing.
− To send you marketing related emails, with information about our
services, new products, and other news about our company.
− To facilitate social sharing functionality that you choose to use.
We will engage in this activity with your consent or where we have a
legitimate interest.
- Analyzing Personal Information for business reporting and providing
personalized services.
− To analyze or predict our users’ preferences in order to prepare
aggregated trend reports on how our digital content is used, so we
can improve our Services.
− To better understand your interests and preferences, so that we
can personalize our interactions with you and provide you with
content, information, and/or offers tailored to your interests.
We will provide personalized services based on our legitimate interests
and with your consent, to the extent required by applicable law.
- Allowing you to participate in sweepstakes, contests, or other
promotions.
− We may offer you the opportunity to participate in a sweepstakes,
contest, or other promotion. Some of these promotions have rules
with information about how we will use and disclose your Personal
Information. Please read those additional rules before choosing to
participate.
We use this information to manage our contractual relationship with you.
- Aggregating and/or anonymizing Personal Information.
− We may aggregate and/or anonymize Personal Information so that it
will no longer be considered Personal Information. We do so to
generate other information for our use, which we may use and
disclose for any purpose, as it no longer identifies you or any
other individual.
- Accomplishing our business purposes.
− For data analysis, for example, to improve the efficiency of our
Services;
− For audits, to verify that our internal processes function as
intended and to address legal, regulatory, or contractual
requirements;
− For fraud and security monitoring purposes, such as to detect and
prevent cyberattacks or attempts to commit identity theft;
− For developing new products and services;
− For enhancing, improving, repairing, maintaining, or modifying our
current products and services, as well as undertaking quality and
safety assurance measures;
− For identifying usage trends, such as understanding which parts of
our Services are of most interest to users; and
− For determining the effectiveness of our promotional campaigns.
We engage in these activities to manage our contractual relationship
with you, to comply with a legal obligation, and/or based on our
legitimate interest.
Disclosure of Personal Information
We disclose Personal Information:
- To our affiliates for the purposes described in this Privacy
Policy.
- To our third-party service providers, to facilitate services they
provide to us.
− These can include providers of services such as website hosting,
data analysis, payment processing, order fulfillment, information
technology and related infrastructure provision, customer service,
email delivery, auditing, and other services.
- To third parties, to permit them to send you marketing
communications, consistent with your choices.
- To third party sponsors of sweepstakes, contests, and similar
promotions
- By using the Services, you may elect to disclose Personal
Information.
− On or through message boards, chat, profile pages, blogs,
streaming services, and other services to which you are able to post
information and content (including, without limitation, our Social
Media Pages). Please note that any information or content you post
or disclose through these services will become public and may be
available to other users, venues, artists, and/or the general
public.
− Through your social sharing activity. When you connect your
Services account to your social media account, you will share
information with your friends associated with your social media
account, with other users, and with your social media account
provider. By doing so, you authorize us to facilitate this sharing
of information, and you understand that the use of shared
information will be governed by the social media provider’s privacy
policy.
Other Uses and Disclosures
We also use and disclose your Personal Information as necessary or
appropriate, in particular when we have a legal obligation or legitimate
interest to do so:
- To comply with applicable law and regulations.
− This may include laws outside your country of residence.
- To cooperate with public and government authorities.
− To respond to a request or to provide information we believe is
necessary or appropriate.
− These can include authorities outside your country of residence.
- To cooperate with law enforcement.
− For example, when we respond to law enforcement requests and
orders or provide information we believe is important.
- For other legal reasons.
− To enforce our Terms of Service; and
− To protect our rights, privacy, safety, or property, and/or that
of our affiliates, you, or others.
- In connection with a sale or business transaction.
− We have a legitimate interest in disclosing or transferring your
Personal Information to a third party and its advisors in connection
with any reorganization, merger, sale, joint venture, assignment,
transfer, or other disposition of all or any portion of our
business, assets, or stock (including in connection with any
bankruptcy or similar proceedings).
OTHER INFORMATION
“Other Information” is information that does not reveal
your specific identity or does not directly relate to an identifiable
individual. We collect such Other Information as:
- Browser and device information
- App usage data
-
Information collected through cookies, pixel tags, and other
technologies
-
Demographic information and other information provided by you that
does not reveal your specific identity
Collection of Other Information
We and our service providers may collect Other Information in a variety
of ways, including:
- Your browser or device.
− Certain information is collected by most browsers or automatically
through your device, such as your Media Access Control (MAC)
address, computer type (Windows or Mac), screen resolution,
operating system name and version, device manufacturer and model,
language, and Internet browser type and version. We use this
information to ensure that the Services function properly.
- Your use of the App.
− When you download and use the App, we and our service providers
may track and collect App usage data, such as the date and time the
App on your device accesses our servers and what information and
files have been downloaded to the App.
- Cookies.
− Cookies are pieces of information stored directly on the computer
that you are using. Cookies allow us to collect information such as
browser type, time spent on the Services, pages visited, language
preferences, and other traffic data. We and our service providers
use the information for security purposes, to facilitate navigation,
to display information more effectively, and to personalize your
experience. We also gather statistical information about use of the
Services in order to continually improve their design and
functionality, understand how they are used, and assist us with
resolving questions regarding them. We do not currently respond to
browser do-not-track signals. If you do not want information
collected through the use of cookies, most browsers allow you to
automatically decline cookies or be given the choice of declining or
accepting a particular cookie (or cookies) from a particular
website. You may also wish to refer to
http://www.allaboutcookies.org/manage-cookies/index.html. If, however, you do not accept cookies, you may experience some
inconvenience in your use of the Services.
- Pixel tags and other similar technologies.
− Pixel tags. Pixel tags (also known as web beacons and clear GIFs)
may be used to, among other things, track the actions of users of
the Services (including email recipients), measure the success of
our marketing campaigns, and compile statistics about use of the
Services and response rates.
− Analytics. We use Google Analytics, which uses cookies and similar
technologies to collect and analyze information about use of the
Services and report on activities and trends. This service may also
collect information regarding the use of other websites, apps and
online resources. You can learn about Google’s practices by going to
www.google.com/policies/privacy/partners/, and exercise the opt-out provided by Google by downloading the
Google Analytics opt-out browser add-on, available at
https://tools.google.com/dlpage/gaoptout.
- Physical Location.
− We may collect the physical location of your device by, for
example, using satellite, cell phone tower, or Wi-Fi signals. We may
use your device’s physical location to provide you with personalized
location-based services and content. You may be permitted to allow
or deny such uses and/or sharing of your device’s location (such as
through the settings on your device), but, if you do, we may not be
able to provide you with the applicable personalized services and
content.
Uses and Disclosures of Other Information
We may use and disclose Other Information for any purpose, except where
we are required to do otherwise under applicable law. If we are required
to treat Other Information as Personal Information under applicable law,
we may use and disclose it for the purposes for which we use and
disclose Personal Information as detailed in this Policy. If we combine
Other Information with Personal Information, we will treat the combined
information as Personal Information as long as it is combined.
SECURITY
We seek to use reasonable organizational, technical, and administrative
measures designed to protect Personal Information within our
organization. Unfortunately, no information transmission or storage
system can be guaranteed to be 100% secure. If you have reason to
believe that your interaction with us is no longer secure, please
immediately notify us in accordance with the
“Contact Us” section below.
CHOICES AND ACCESS
Your choices regarding our use and disclosure of your Personal
Information
You may opt out from:
-
(1)
Receiving marketing-related emails from us. If you no
longer want to receive marketing related emails from us on a
going-forward basis, you may opt out by following the instructions
contained in each such email.
-
(2)
Our sharing of your Personal Information with affiliates for their
direct marketing purposes. If you prefer that we discontinue sharing your Personal Information
on a going-forward basis with our affiliates for their direct
marketing purposes, you may opt out of this sharing by contacting us
at the Contact Us information provided below.
-
(3)
Our sharing of your Personal Information with unaffiliated third
parties for their direct marketing purposes. If you prefer that we discontinue sharing your Personal Information
on a going-forward basis with unaffiliated third parties for their
direct marketing purposes, you may opt out of this sharing by
contacting us at the Contact Us information provided below.
We will try to comply with your request(s) as soon as reasonably
practicable. Please note that if you opt out of receiving marketing
related emails from us, we may still send you important administrative
messages, from which you cannot opt out.
How you can access, change, or delete your Personal
Information
If you would like to request to access, correct, update, suppress,
restrict, or delete Personal Information, object to or opt out of the
processing of Personal Information, or if you would like to request to
receive a copy of your Personal Information for purposes of transmitting
it to another company (to the extent these rights are provided to you by
applicable law), you may contact us in accordance with the “Contact Us”
section below. We will respond to your request consistent with
applicable law. If you are a California resident, please refer to the
“Additional Information Regarding California” section at the end of this
Privacy Policy for information about the requests you may make under the
CCPA.
In your request, please make clear what Personal Information you would
like to have changed or whether you would like to have your Personal
Information suppressed from our database. For your protection, we may
only implement requests with respect to the Personal Information
associated with the particular email address that you use to send us
your request, and we may need to verify your identity before
implementing your request. We will try to comply with your request as
soon as reasonably practicable.
Please note that we may need to retain certain information for
recordkeeping purposes and/or to complete any transactions that you
began prior to requesting a change or deletion.
RETENTION PERIOD
We retain Personal Information for as long as needed or permitted in
light of the purpose(s) for which it was obtained and consistent with
applicable law.
The criteria used to determine our retention periods include:
-
The length of time we have an ongoing relationship with you and
provide the Services to you (for example, for as long as you have an
account with us or keep using the Services);
-
Whether there is a legal obligation to which we are subject (for
example, certain laws require us to keep records of your transactions
for a certain period of time before we can delete them); or
-
Whether retention is advisable in light of our legal position (such as
in regard to applicable statutes of limitations, litigation or
regulatory investigations).
THIRD-PARTY SERVICES
This Privacy Policy does not address, and we are not responsible for,
the privacy, information, or other practices of any third parties,
including any third party operating any website or service to which the
Services link. The inclusion of a link on the Services does not imply
endorsement of the linked site or service by us or by our affiliates.
In addition, we are not responsible for the information collection, use,
disclosure, or security policies or practices of other organizations,
such as Facebook, Apple, Google, Microsoft, Blackberry, or any other app
developer, app provider, social media platform provider, operating
system provider, wireless service provider, or device manufacturer,
including with respect to any Personal Information you disclose to other
organizations through or in connection with the Apps or our Social Media
Pages.
OUR ADVERTISING
We use third-party advertising companies to serve ads for goods and
services that may be of interest to you when you access and use the
Services and other websites or online services. Such ads are based on
information about your use of the Services and/or other online services
on any of your devices, as well as on information received from third
parties. These companies place or recognize a unique cookie on your
browser (including through the use of pixel tags). They also use these
technologies, along with information they collect about your online use,
to recognize you across the devices you use, such as a mobile phone and
a laptop. If you would like more information about this practice, and to
learn how to opt out of it in desktop and mobile browsers on the
particular device on which you are accessing this Privacy Policy, please
visit
http://optout.aboutads.info/#/
and
http://optout.networkadvertising.org/#/
. You may download the AppChoices app at
http://www.aboutads.info/appchoices
to opt out in mobile apps.
USE OF THE SERVICES BY MINORS
The Services are not directed to individuals under the age of sixteen
(16), and we do not knowingly collect Personal Information from
individuals under 16.
JURISDICTION AND CROSS-BORDER TRANSFER
Your Personal Information may be stored and processed in any country
where we have facilities or in which we engage service providers, and,
by using the Services, you understand that your information will be
transferred to countries outside of your country of residence, including
the United States, which may have data protection rules that are
different from those of your country. In certain circumstances, courts,
law enforcement agencies, regulatory agencies, or security authorities
in those other countries may be entitled to access your Personal
Information.
SENSITIVE INFORMATION
Unless we request it, we ask that you not send us, and you not disclose,
any sensitive Personal Information (e.g., social security numbers,
information related to racial or ethnic origin, political opinions,
religion or other beliefs, health, biometrics or genetic
characteristics, criminal background, or trade union membership) on or
through the Services or otherwise to us.
THIRD-PARTY PAYMENT SERVICE
We may use a third-party payment service to process payments made
through the Services. If you wish to make a payment through the
Services, your Personal Information will be collected by such third
party and not by us and will be subject to the third party’s privacy
policy, rather than this Privacy Policy. We have no control over, and
are not responsible for, this third party’s collection, use, and
disclosure of your Personal Information.
UPDATES TO THIS PRIVACY POLICY
The “LAST UPDATED” legend at the top of this Privacy Policy indicates
when this Privacy Policy was last revised. Any changes will become
effective when we post the revised Privacy Policy on the Services.
CONTACT US
InLive, Inc., located at 3348 Emerson St, Palo Alto, CA 94306, is the
company responsible for collection, use, and disclosure of your Personal
Information under this Privacy Policy.
If you have any questions about this Privacy Policy, please contact us
at
policy@in.live
or:
InLive, Inc.
3348 Emerson Street
Palo Alto, CA
94306
U.S.A.
Because email communications are not always secure, please do not
include credit card or other sensitive information in your emails to us.
ADDITIONAL INFORMATION REGARDING THE EEA
You may lodge a complaint with an EU/EEA data protection authority for
your country or region where you have your habitual residence or place
of work or where an alleged infringement of applicable data protection
law occurs. A list of data protection authorities is available at
http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080.
ADDITIONAL INFORMATION REGARDING CALIFORNIA
Pursuant to the California Consumer Privacy Act of 2018 (“CCPA”), we are
providing the following additional details regarding the categories of
Personal Information about California residents that we have collected
or disclosed within the preceding 12 months:
Information Collected. We collected the following
categories of Personal Information:
-
A. Identifiers, such as name, email address, IP address, and other
similar identifiers;
-
B. Personal information, as defined in the California safeguards law,
such as address and telephone number;
-
C. Characteristics of protected classifications under California or
federal law, such as age and gender;
-
D. Commercial information, such as transaction information and
purchase history;
- E. Biometric information, such as fingerprints and voiceprints;
-
F. Internet or other network activity information, including browsing
and search history;
- G. Geolocation information, such as device location;
-
H. Audio, visual, and other electronic information, such as call and
video recordings; and
-
I. Inferences drawn from any of the personal information above to
create a profile or segment about you so we can, for example, provide
you with personalized content and advertising.
Sources of Personal Information. We collected this
personal information directly from California residents themselves, as
well as from other sources, such as our joint marketing partners and
publicly available databases.
Purposes. We used this personal information to operate,
manage, and maintain our business, to provide our products and services,
and to accomplish our business objectives, as described above in this
Privacy Policy, under “Use of Personal Information.” To operate and
maintain the Services or Apps and your account;
Disclosure of Personal Information. We disclosed the
following personal information to third parties, as set forth below, for
our operational business purposes:
| Category of Personal Information Disclosed | Categories of Recipients |
|---|
|
Identifiers, such as name, email address, IP address, and other
similar identifiers
| Affiliates; Partners such as venues, artists, and sponsors |
|
Personal information, as defined in the California safeguards law,
such as address and telephone number
|
Affiliates; Partners such as venues, artists, and sponsors;
Financial Processors
|
|
Characteristics of protected classifications under California or
federal law, such as age and gender
| Affiliates; Partners such as venues, artists, and sponsors |
|
Commercial information, such as transaction information and purchase
history
| Affiliates; Partners such as venues, artists, and sponsors |
| Biometric information, such as fingerprints and voiceprints | - |
|
Internet or other network activity information, including browsing
and search history
| Affiliates; Partners such as venues, artists, and sponsors |
| Geolocation information, such as device location | Affiliates; Partners such as venues, artists, and sponsors |
|
Audio, visual, and other electronic information, such as call and
video recordings
| Affiliates; Partners such as venues, artists, and sponsors |
|
Inferences drawn from any of the personal information above to
create a profile or segment about you so we can, for example,
provide you with personalized content and advertising
| Affiliates; Partners such as venues, artists, and sponsors |
Rights and Requests. If you are a California resident,
you have the right to request that we:
-
A. Disclose to you the following information covering the 12 months
preceding your request:
-
The categories of personal information we collected about you;
-
The categories of sources from which the personal information was
collected;
-
The business or commercial purpose for collecting or selling your
personal information;
-
The categories of personal information about you that we shared or
sold;
-
The categories of third parties with whom we shared or to whom we
sold personal information; and
-
The specific pieces of personal information we have collected about
you.
- B. Delete personal information we collected from you.
To make a request for the disclosures or deletion described above,
please contact us at the Contact Us information provided above.
We will verify and respond to your request consistent with applicable
law, taking into account the type and sensitivity of the personal
information subject to the request. For your protection, we may need to
request additional information from you (such as your name, email
address, mailing address, and relationship with us) in order to verify
your identity and protect against fraudulent requests.
To make a request as an authorized agent on behalf of a California
resident, you may use the submission methods noted above. As part of our
verification process, we will request that you provide your contact
information, relationship to the California resident, documentation
verifying your identity, and documentation showing that you are
authorized to act as a representative of the California resident (such
as a power of attorney or signed written permission from the California
resident).
You have the right to be free from unlawful discrimination for
exercising your rights under the CCPA.